Returns Policy

Effective Date: 1st January 2025

At Flavored Henny Bottles, customer satisfaction is our top priority. We want you to be completely happy with your purchase. Please read our Returns Policy carefully to understand how returns and exchanges are handled.

1. No Returns on Alcoholic Beverages

Due to federal and state laws regulating the sale and distribution of alcohol, we do not accept returns or offer refunds on any alcoholic beverage purchases, including Flavored Hennessy, Cognac, Scotch, Bourbon, or any other spirits.

We encourage customers to carefully review their orders before finalizing the purchase.

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we will make it right. To be eligible for a replacement or refund:

  • Contact us within 48 hours of receiving your package.

  • Email us at support@flavoredhennybottles.com with:

    • A clear photo of the damaged or incorrect item

    • Your order number

    • A description of the issue

Once verified, we’ll arrange a replacement or refund as appropriate.

3. Lost or Missing Orders

If your order is lost in transit or marked as delivered but not received:

  • Contact us at support@flavoredhennybottles.com within 72 hours of the marked delivery date.

  • We will open an investigation with the shipping carrier and provide updates.

  • If the carrier confirms the loss, we’ll either replace the order or issue a refund.

4. Cancellations

Orders can only be canceled before they are processed or shipped. If your order has already been packed or shipped, it cannot be canceled. To request a cancellation, email us immediately at support@flavoredhennybottles.com with your order number.

5. Non-Returnable Items

In addition to alcoholic beverages, the following items are non-returnable:

  • Gift cards

  • Promotional items

  • Opened or used merchandise

6. Refunds (If Applicable)

If a refund is approved:

  • It will be processed to your original method of payment within 5–10 business days.

  • You will be notified by email when your refund is issued.

7. Contact Us

For any questions about this Returns Policy or to initiate a return claim for a damaged or incorrect order, contact our support team:

📧 support@flavoredhennybottles.com